Privacy Policy

Last updated: 21 July 2026

Pharmacy Weight Loss Bristol | GPhC Registration No. 9012511 | Last Updated: July 2026

Pharmacy Weight Loss Bristol is a GPhC registered online pharmacy weight loss clinic based in Bristol, UK. We are committed to protecting your personal data and handling it responsibly in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This policy explains how we collect, use, and protect your information.

1. Who We Are

Pharmacy Weight Loss Bristol is the data controller responsible for your personal information. We are registered with the General Pharmaceutical Council (GPhC No. 9012511) and operate as a regulated online pharmacy clinic serving patients in Bristol and the surrounding area.

2. Data We Collect

When you use our services, we may collect the following information:

Personal identifiers: Full name, date of birth, address, email address, and phone number
Health and medical data: Medical history, current medications, weight, BMI, and any information relevant to your weight loss consultation
Payment information: Billing details processed securely through our payment provider
Technical data: IP address, browser type, and website usage data collected via cookies
Communications: Records of any correspondence between you and our pharmacy team

Health data is classified as special category data under UK GDPR and is handled with the highest level of care and security.

3. How We Use Your Data

We use your personal data for the following purposes:

To process your consultation and assess your suitability for weight loss treatment
To dispense and deliver medication safely, with delivery completed within 1 working day once approved by our pharmacist
To maintain accurate patient records as required by pharmacy regulations
To communicate with you regarding your treatment, orders, and follow-up care
To comply with our legal and regulatory obligations as a GPhC registered pharmacy
To improve our services and website functionality

Our lawful bases for processing include the performance of a contract, compliance with legal obligations, and the provision of healthcare services under UK GDPR Article 9(2)(h).

4. Cookies

Our website uses cookies to improve your browsing experience and help us understand how visitors use our site. Cookies are small text files stored on your device. We use:

Essential cookies: Required for the website to function correctly
Analytics cookies: To understand website traffic and user behaviour anonymously
Functional cookies: To remember your preferences and improve your experience

You can manage or disable cookies through your browser settings at any time. Disabling essential cookies may affect the functionality of our website.

5. Third Party Sharing

We do not sell or rent your personal data to third parties. We may share your information only in the following circumstances:

Prescribing partners: Where clinically necessary, relevant health information may be shared with prescribing healthcare professionals involved in your care
Delivery services: Your name and delivery address are shared with our courier service solely for the purpose of dispatching your medication
Payment processors: Billing information is handled by secure, compliant third-party payment providers
Regulatory bodies: We may be required to share information with the GPhC, MHRA, or other regulatory authorities where legally obliged to do so

All third parties we work with are required to handle your data securely and in accordance with UK data protection law.

6. Data Retention

We retain patient records for a minimum of eight years in line with NHS and pharmacy regulatory guidance. After this period, data is securely deleted or anonymised.

7. Data Security

We use appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. Access to patient records is restricted to authorised pharmacy staff only.

8. Your Data Rights

Under UK GDPR, you have the right to access, correct, or request deletion of your personal data. You may also request that we restrict or object to certain types of processing. To exercise any of these rights, please contact us directly using the details below. We aim to respond to all data-related enquiries within 48 hours.

9. Contact Us

If you have any questions about this privacy policy or how we handle your data, please get in touch:

Pharmacy Weight Loss Bristol
GPhC No. 9012511
Phone: (+44) 116 4646009
Email: info@pharmacyweightloss.co.uk

This policy was last reviewed in July 2026 and will be updated periodically to reflect changes in law or our services.