Last updated: 21 July 2026
Pharmacy Weight Loss Bristol is a GPhC registered online pharmacy (GPhC Registration No. 9012511) operating in Bristol, United Kingdom. These Terms of Service govern your use of our services. By using our services, you agree to these terms in full. These terms were last updated in July 2026.
You must be aged 18 or over to use our weight loss services. Our services are available to residents of the United Kingdom only. You must be a genuine patient seeking treatment for weight management and must provide accurate, truthful information during your consultation and registration process.
We reserve the right to decline to provide services to any individual at our clinical discretion. Certain medical conditions or medications may make you ineligible for treatment. Our prescribing pharmacists will assess your suitability during the consultation process.
All prescription medicines dispensed by Pharmacy Weight Loss Bristol require a valid prescription issued by a qualified, registered prescriber. Prescriptions are only issued following a clinical assessment, which may include a questionnaire, medical history review, and where necessary, additional clinical information.
We will not issue a prescription unless it is clinically appropriate to do so. Prescriptions remain the property of the patient but may only be dispensed by us once approved by our pharmacist. We reserve the right to refuse or cancel a prescription if new clinical information indicates it is no longer appropriate.
You must inform us promptly of any changes to your health, medications, or relevant circumstances that may affect your treatment.
All prices are displayed in pounds sterling (GBP) and are inclusive of VAT where applicable. Payment is required in full at the time of ordering. We accept major debit and credit cards through our secure payment processor.
Your payment will only be processed upon submission of your order. Dispensing will only commence once your prescription has been approved by our pharmacist. If your prescription is not approved, you will receive a full refund within 5 to 10 working days.
We reserve the right to amend our pricing at any time. Prices confirmed at the time of your order will be honoured for that transaction.
We aim to dispatch approved orders within 1 working day of pharmacist approval. Delivery is to UK addresses only. Estimated delivery times may vary depending on your location and the courier service used, but we endeavour to ensure prompt receipt of your medication.
Medicines will be dispensed and packaged discreetly and in accordance with pharmaceutical standards. You must ensure that someone is available to receive temperature-sensitive items where required. We cannot accept responsibility for delays caused by incorrect delivery information provided by you.
You have the right to cancel your order before your prescription has been approved and dispensed. To cancel, please contact us as soon as possible by email or telephone. A full refund will be issued for orders cancelled prior to dispensing.
Due to the nature of prescription medicines and patient safety regulations, we are unable to accept returns or issue refunds once medication has been dispensed and dispatched, except where the product is faulty, damaged, or incorrectly supplied. This does not affect your statutory rights.
The information provided on our website and during consultations is for informational purposes only and does not constitute a substitute for professional medical advice. You should always consult your GP or a qualified healthcare professional regarding any medical concerns or before making significant changes to your health regime.
Our services complement but do not replace your existing healthcare. We strongly encourage you to keep your GP informed of any prescription treatments you receive through us.
We handle your personal and medical data in accordance with the UK GDPR and the Data Protection Act 2018. We aim to respond to all data-related enquiries within 48 hours. Our full Privacy Policy is available on our website.
These Terms of Service are governed by and construed in accordance with the laws of England and Wales. Any disputes arising under or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
If you have any questions regarding these terms, please contact Pharmacy Weight Loss Bristol directly. Our contact details are available on our website.